PSE&G scam alert issued amid rise in utility impersonation fraud
Officials say scammers are posing as utility representatives, reaching out through unsolicited text messages, emails and phone calls
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Authorities are warning residents in Middlesex County and across the country about a growing scam targeting customers of PSE&G.
Officials say scammers are posing as utility representatives, reaching out through unsolicited text messages, emails and phone calls. Victims are told their service terms have changed, including a payment is overdue or even that a credit is available on their account. In many cases, the messages include links to fraudulent websites that may appear legitimate but contain subtle misspellings.
Some tactics claim a technician is on the way to shut off service due to non-payment. The caller may verify the customer’s address to appear credible, then instruct the person to call a separate number and follow prompts to resolve the issue. Authorities warn that this method is often used to steal sensitive information, including passwords and personal data.
Officials are also urging residents to be cautious of anyone showing up in person claiming to be a utility worker. Customers are advised to always ask for identification, as all legitimate PSE&G employees are required to carry and present ID upon request.
PSE&G emphasizes it will never demand immediate payment over the phone or send representatives door-to-door offering cash refunds. Any legitimate refunds are issued as account credits or mailed checks.
