Consumer Alert: Car Complaint Index

The list that no carmaker wants to be on has been released once again.

News 12 Staff

Mar 22, 2019, 3:35 PM

Updated 1,953 days ago

Share:

Consumer Alert: Car Complaint Index
The list that no carmaker wants to be on has been released once again: it's the annual Car Complaint Index.
Jack Gillis publishes the index each year in his annual "Car Book." This year, vehicles made by Hyundai, Chevrolet and Tesla have all landed on the list.
Click play below to listen to Walt Kane's conversation with consumer advocate and "Car Book" author Jack Gillis for the News 12 Talks New Jersey podcast:
The Chevy Volt came in at No. 1. The government's car safety database shows that owners complained about the electrical system, with several reporting fires.
The Hyundai Santa Fe came in at No. 2. As News 12 has reported, it's among several vehicles that have prompted owners to voice complaints about car fires.
For the No. 3 vehicle on the list, the Chrysler Pacifica, common complaints include hesitation and stalling.
And the Tesla Model S ranked fourth, with some owners complaining about the suspension and speed control.
At No. 5 is the Hyundai Tucson. Complaints included hesitation and lack of power.
Drivers should keep in mind that owner complaints are just one measure of evaluating a vehicle.
 
2019 Car Complaint Index:
The 10 Best:
Vehicle Index*
Audi A5 385
Lexus RC 452
Toyota Corolla iM 493
Genesis G80 671
Cadillac Escalade ESV 683
BMW X3 715
Infiniti QX50 801
BMW 2 Series 889
Audi Q3 927
Chevrolet Cruze 1001
The 10 Worst:
Vehicle Index*
Chevrolet Volt >20,000
Hyundai Santa Fe >20,000
Chrysler Pacifica >20,000
Tesla Model S >20,000
Hyundai Tucson 14,561
Ford Fusion Energi 12,242
Jeep Cherokee 11,755
Dodge Journey 9,852
Mercedes-Benz GLC 9,674
Mercedes-Benz CLA 9,329
*NOTE: These numbers are INDEX scores. They are NOT the total number of complaints received. The complaint index score considers complaints, sales volume and years on the road.
Courtesy: Jack Gillis and the Center for Auto Safety.


More from News 12
2:04
Boar’s Head deli meat recalled for potential listeria contamination

Boar’s Head deli meat recalled for potential listeria contamination

2:16
Fire at Fair Lawn strip mall destroys multiple businesses, including popular Zadies Bakery

Fire at Fair Lawn strip mall destroys multiple businesses, including popular Zadies Bakery

3:00
Beautiful weekend ahead for New Jersey with sunny skies and warm temperatures

Beautiful weekend ahead for New Jersey with sunny skies and warm temperatures

1:43
Lead found on Keyport beach not ‘urgent risk’ to public health, no need to close beach

Lead found on Keyport beach not ‘urgent risk’ to public health, no need to close beach

0:55
EPA completes Phase 1 of superfund site cleanup at Unimatic Manufacturing site in Fairfield

EPA completes Phase 1 of superfund site cleanup at Unimatic Manufacturing site in Fairfield

0:20
West New York school named for Sen. Menendez to revert to original name

West New York school named for Sen. Menendez to revert to original name

0:30
Attorney general: NJ state trooper ‘inexcusably crossed the line,’ admits to punching handcuffed woman in the face in 2022

Attorney general: NJ state trooper ‘inexcusably crossed the line,’ admits to punching handcuffed woman in the face in 2022

0:15
East Brunswick police: Bicyclist killed in Route 18 crash

East Brunswick police: Bicyclist killed in Route 18 crash

0:30
No one injured in Kenilworth house fire

No one injured in Kenilworth house fire

1:04
Attorney general releases body camera footage of fatal Hamilton police-involved shooting

Attorney general releases body camera footage of fatal Hamilton police-involved shooting

0:15
Part of Manchester’s Harry Wright Lake closed due to high levels of fecal bacteria

Part of Manchester’s Harry Wright Lake closed due to high levels of fecal bacteria

0:23
2 dead in Maine plane crash after leaving New Jersey airport

2 dead in Maine plane crash after leaving New Jersey airport

0:18
$1 million lottery ticket won from $20 scratch-off at North Wildwood Wawa

$1 million lottery ticket won from $20 scratch-off at North Wildwood Wawa

1:59
Paws & Pals: Felicity now up for adoption at Associated Humane Societies

Paws & Pals: Felicity now up for adoption at Associated Humane Societies

1:17
Gov. Murphy discusses potential Menendez replacement on ‘Ask Gov. Murphy’

Gov. Murphy discusses potential Menendez replacement on ‘Ask Gov. Murphy’

0:40
State, federal lawmakers introduce legislation to shorten funding gap for World Trade Center Health Program

State, federal lawmakers introduce legislation to shorten funding gap for World Trade Center Health Program

0:33
New Jersey now has 21 towns where starter homes cost more than $1 million

New Jersey now has 21 towns where starter homes cost more than $1 million

0:48
Jersey Proud: Dean Martin & Jerry Lewis first performed together 78 years ago in Atlantic City

Jersey Proud: Dean Martin & Jerry Lewis first performed together 78 years ago in Atlantic City

1:47
Police: 3 people hospitalized as bee swarm takes over Paramus neighborhood

Police: 3 people hospitalized as bee swarm takes over Paramus neighborhood

0:23
Prosecutor: 15-year-old charged with murder in deadly Trenton shooting

Prosecutor: 15-year-old charged with murder in deadly Trenton shooting