NJ Transit to provide supplemental bus service to address River Line delays and cancellations

The River Line is a vital link for people who need to get to work. It spans 34 miles between Trenton and Camden, with stops that include Bordentown and Pennsauken.

Chris Keating

Aug 13, 2024, 10:06 PM

Updated 28 days ago

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Cancellations and delays have been wearing down riders along New Jersey Transit’s River Line - the light rail service that runs between Trenton and Camden. NJ Transit is now trying to address the issues for commuters using extra buses.
The River Line is a vital link for people who need to get to work. It spans 34 miles between Trenton and Camden, with stops that include Bordentown and Pennsauken.
Buses will now be added at six stations: Trenton, Camden, Florence, Burlington Town Center, Riverside and Palmyra.
Daily riders tell News 12 New Jersey that the River Line has been incredibly frustrating since June. The biggest concerns are cancellations, delays and a change from trains arriving every 15 minutes to every 30 minutes.
One of those concerned riders is Ty Walters who commutes from Camden to work in Trenton.
“The River Line seems to be malfunctioning an awful lot. I get a lot of warnings on my phone saying it’s hot, it’s broken down. Oh, we’re gonna wait,” Walters says.
Normally, her ride is 40 minutes. On Tuesday it took an hour and a half, after waiting through two cancellations. She's supposed to be at work by 9 a.m. She made it to Trenton by 11 a.m.
“I had to go to work and talk to my supervisor about it. Because it’s so frequent,” Walters says.
NJ Transit says the cancellations have been related to equipment failures, some related to extreme heat.
NJ Transit CEO Kevin Corbett says, "The recent performance on the River Line has not been acceptable and we apologize to our customers for their experience.”
Corbett says the buses are to provide a more “consistent, predictable and reliable schedule.”
To be fair, some riders have had nothing but great luck with the River Line. Those like Harriette Bass who admits she uses it in off-peak hours and only once a week.
“It has always been an excellent way for me to travel to do what I want to do. Which is usually leisure,” Bass says.
NJ Transit also says it is waiting on equipment delivery - custom power units for the light rail.