Labor Dept. still swamped with unemployment calls

The state Department of Labor continues to have trouble with high call volume despite efforts to improve customer service at unemployment centers. The department has made a number of changes, including

News 12 Staff

Feb 24, 2009, 5:46 PM

Updated 5,626 days ago

Share:

The state Department of Labor continues to have trouble with high call volume despite efforts to improve customer service at unemployment centers.
The department has made a number of changes, including staying open on weekends, hiring extra staff and working extended hours. With unemployment rising to over 10 percent, the efforts to improve customer service still have a ways to go.
Four attempts by News 12 New Jersey to call the Cumberland-based South Jersey unemployment center all went unsuccessful. Other centers based out of Freehold and Union City were easier to get through, but offered waits of up to an hour to actually speak with an operator.
A spokesperson for the Department of Labor says the average wait time has fallen from 45 minutes in December to 26 minutes now. She advises calling later in the week, later in the day and on weekends to avoid its busiest hours.


More from News 12
2:34
What are the next steps for democrats as Biden drops out of 2024 presidential race?

What are the next steps for democrats as Biden drops out of 2024 presidential race?

2:15
Mix of sun and clouds in New Jersey before pop-up showers, storms this evening

Mix of sun and clouds in New Jersey before pop-up showers, storms this evening

1:44
NJ Transit commuters experience another round of delays due to Amtrak overhead wire issue

NJ Transit commuters experience another round of delays due to Amtrak overhead wire issue

1:27
‘Too old.’ ‘A surprise.’ ‘It’s mature.’ New Jersey residents react to Biden’s decision to step down

‘Too old.’ ‘A surprise.’ ‘It’s mature.’ New Jersey residents react to Biden’s decision to step down

2:32
Multiple alarm fire damages Bayonne home; no injuries

Multiple alarm fire damages Bayonne home; no injuries

2:18
Do you know how accurate your credit report is? Kane in Your Corner shows you how to spot, fix mistakes

Do you know how accurate your credit report is? Kane in Your Corner shows you how to spot, fix mistakes

0:19
Parking garage fire causes Stop & Shop in Union to close

Parking garage fire causes Stop & Shop in Union to close

0:39
Olympics spotlight: New Jersey athletes competing at the Paris Olympic Games

Olympics spotlight: New Jersey athletes competing at the Paris Olympic Games

1:51
Made in New Jersey: The Healing Bras provides relief during painful moments

Made in New Jersey: The Healing Bras provides relief during painful moments

1:00
NJ Democratic lawmakers thank President Biden for his service in wake decision to step down

NJ Democratic lawmakers thank President Biden for his service in wake decision to step down

4:22
How VP Kamela Harris could get presidential nomination after the end of Biden's reelection bid

How VP Kamela Harris could get presidential nomination after the end of Biden's reelection bid

1:33
President Biden announces end of 2024 bid for presidency; endorses VP Kamala Harris for pick

President Biden announces end of 2024 bid for presidency; endorses VP Kamala Harris for pick

2:08
National and local lawmakers stunned by Biden's decision not to seek reelection

National and local lawmakers stunned by Biden's decision not to seek reelection

Officials release statements following President Biden's decision to end reelection bid

Officials release statements following President Biden's decision to end reelection bid

0:56
Belleville church hosts blood drive to combat shortage over summer

Belleville church hosts blood drive to combat shortage over summer

1:01
Edison High School assistant principal accused of making threats to Muslim students

Edison High School assistant principal accused of making threats to Muslim students

0:17
Police: Stratford man killed in motorcycle crash near Tinton Falls

Police: Stratford man killed in motorcycle crash near Tinton Falls

0:27
Delta: Unaccompanied minor travel paused following global technology outage

Delta: Unaccompanied minor travel paused following global technology outage

0:34
Over 1,600 U.S. flights canceled Saturday due to global technology outage

Over 1,600 U.S. flights canceled Saturday due to global technology outage

0:19
Police: 4 people injured in East Windsor crash

Police: 4 people injured in East Windsor crash