Passaic Valley Water customers frustrated over continued boil water advisory stemming from Ida

Tens of thousands of people remain under a boil water advisory for almost two weeks following flooding from Ida.

News 12 Staff

Sep 15, 2021, 9:25 AM

Updated 943 days ago

Share:

Tens of thousands of people remain under a boil water advisory for almost two weeks following flooding from Ida.
Clifton is among the communities where residents are getting very frustrated with the ongoing situation.
The city now has a water distribution site for residents affected by the boil water advisory to pick up cases of water.
Many of them say this is the first time they've received or heard about free water, and they say a lot of their neighbors are just finding out about the advisory that has been in place for many Passaic Valley Water Commission customers since Sept. 2. That's when runoff water from Ida contaminated the New Street Reservoir in Woodland Park.
Nearly two weeks later frustrations are boiling over, and fingers are pointing over the lengthy fix and a lack of communication and information.
Many residents at the water distribution center said neighbors are still just finding out about the advisory and the free water distribution.
"Nine out of 10 people don't know what's going on. And if this was a much more of an emergency situation, I don't know I can feel comfortable knowing Clifton would tell us what's going on," said Rachel Castelino.
Over 250,000 customers in Clifton and nearby Paterson, Woodland Park and Passaic are included in the advisory.
Those cities are trying to distribute water to as many people as possible at distribution centers and drive-up locations, and even going door-to-door to help some who may be homebound.
"This is all new to us, and they said it was going to be couple days and now it's more than a couple weeks, it's going into," said Maria Rayner.
"The thing that we've really noticed is how difficult it is to live without bottled, without drinkable water coming out of the faucet. Especially when you have kids. Someone is always forgetting and accidentally brushing their teeth with the wrong water," Castelino said.
While some residents are appreciative of the free water, they are unhappy with the time it's taking to fix the problem. They said it is especially frustrating that there is no timeline other than "until further notice."
They are also frustrated with what they say is a lack of communication from the water company and the city, and many fear that not enough people know about the possible contamination.
Passaic Valley Water is working to manage the contamination.


More from News 12
2:37
Tax Day 2024 deals at Krispy Kreme, Grubhub, Dave & Busters

Tax Day 2024 deals at Krispy Kreme, Grubhub, Dave & Busters

1:43
Mostly sunny in New Jersey with highs near 80; thunderstorms tonight in Ocean County

Mostly sunny in New Jersey with highs near 80; thunderstorms tonight in Ocean County

2:20
New Jersey synagogues on high alert after Iran attacks Israel

New Jersey synagogues on high alert after Iran attacks Israel

0:27
Officials: Warren County man arrested for punching 2 Newark police officers

Officials: Warren County man arrested for punching 2 Newark police officers

0:18
2 best friends from New Jersey split $1 million Powerball winnings

2 best friends from New Jersey split $1 million Powerball winnings

2:33
Made In New Jersey: Unionwear in Newark makes clothes for union members nationwide

Made In New Jersey: Unionwear in Newark makes clothes for union members nationwide

0:38
Ridgewood's Scottie Scheffler unstoppable and wins another Masters green jacket

Ridgewood's Scottie Scheffler unstoppable and wins another Masters green jacket

0:28
New Jersey Turnpike Authority warns users of text message scam

New Jersey Turnpike Authority warns users of text message scam

0:28
NJ man sentenced to serve 15 years in prison for 2023 sexual assault, kidnapping at Farleigh Dickinson University

NJ man sentenced to serve 15 years in prison for 2023 sexual assault, kidnapping at Farleigh Dickinson University

0:19
Riverton police arrest man accused of burglarizing multiple sheds, garages

Riverton police arrest man accused of burglarizing multiple sheds, garages

0:29
Travel advisory: Lane closures planned this week at many bridge, tunnel crossings in and out of New Jersey

Travel advisory: Lane closures planned this week at many bridge, tunnel crossings in and out of New Jersey

1:47
Food labels can sometimes be misleading. Kane In Your Corner explains what to look out for.

Food labels can sometimes be misleading. Kane In Your Corner explains what to look out for.

0:22
Passaic Valley Water Commission to begin annual hydrant flushing today

Passaic Valley Water Commission to begin annual hydrant flushing today

4:39
Guide: Ways to help you identify and deal with work burnout

Guide: Ways to help you identify and deal with work burnout

1:21
NJ residents who have family in Israel worried over their safety amid Iran's attack on Middle Eastern country

NJ residents who have family in Israel worried over their safety amid Iran's attack on Middle Eastern country

0:19
Police: 3 injured in Paterson shooting

Police: 3 injured in Paterson shooting

0:21
Police: Suspect arrested for fatally shooting man in Trenton

Police: Suspect arrested for fatally shooting man in Trenton

0:25
Police: Man who punched 9-year-old girl at Grand Central Terminal arrested

Police: Man who punched 9-year-old girl at Grand Central Terminal arrested

0:44
NJ Attorney General announces heightened safety measures amid tensions in Middle East

NJ Attorney General announces heightened safety measures amid tensions in Middle East

2:36
'She was the glue.' Loved ones call for justice for Passaic woman killed in hit-and-run

'She was the glue.' Loved ones call for justice for Passaic woman killed in hit-and-run