There's good news for people flying out of Newark Liberty International Airport
-- the airport is seeing better customer ratings, according to new survey by
Airports Council International.
Whether it's ease
of travel, security or technology upgrades -- travelers gave the airport
better reviews than in previous years. People reported being happier
with the airport's services than they were two years ago.
"It's improving,” says Jeff Reiger, of Highlands, New
York. “I mean, I've flown out of here
since I came to New York from Seattle. This is my main airport to get to and
from Seattle, and I would say yeah, it's improving."
The survey found people believe the airport is much cleaner, which is important
because many people are traveling for the first time since the pandemic hit.
"It's more organized,” says Kevin Williams, of North
Carolina. “It's much cleaner. It seems
laid out better. It's user-friendly."
Newark saw a 5% rise in overall customer
satisfaction from 2019. Travelers say one upgrade they're particularly pleased
with is virtual check-ins. They say it saves a lot of time, especially
when you're in a rush.
But the airport
still has room for improvements. Construction is almost wrapped up on Terminal
A. The Port Authority is looking to hire a planner that can oversee
development for the rest of the airport.