Tax Day is approaching, but issues with filing persist as the IRS continues to face massive backlogs of unprocessed returns, with over 13 million at the end of 2020.

Sen. Bob Menendez on Tuesday called on the agency to improve its customer services and to help get refunds into the pockets of New Jersey taxpayers as soon as possible.

"I'm confident that if I had not contacted Sen. Menendez's office, I would not have received my return by the end of July, and perhaps maybe many, many months later,” says Kenneth Lipke, of Fort Lee.

The National Tax Payer Advocate estimates the IRS has nearly 24 million tax returns to process, plus nearly 18 million unprocessed returns.

Tax Day is April 18.