Anger and panic: Hillsborough woman describes ‘frustrating’ process scheduling 2nd vaccine appointment

A Somerset County woman says that she was not scheduled for a second dose of the COVID-19 vaccine before leaving one of the state’s mega distribution sites. She hopes that the state changes some of its policies.

News 12 Staff

Feb 5, 2021, 1:48 AM

Updated 1,228 days ago

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A Somerset County woman says that she was not scheduled for a second dose of the COVID-19 vaccine before leaving one of the state’s mega distribution sites. She hopes that the state changes some of its policies.
"I got my vaccine and I waited 15 minutes and I left, so then I started talking to some of my other friends who had received their first vaccine. But they scheduled them for the second vaccine before they left. I never had my second vaccine scheduled, so that threw me into a panic,” says Ann Redler, of Hillsborough.
Redler says that she received her first dose on Jan. 24 at the site in Gloucester County. She says that because she did not get an appointment for a second dose, it turned into a dayslong “frustrating” process, including several calls to the state’s vaccine call center.
“I was on hold for three hours and 14 minutes. I was just getting angrier and angrier and experiencing more panic and more panic, thinking, ‘what could possibly be going on with this?’” Redler says.
She says that from there she received a text, then she called again and got through. But she says that she was told that no one was there to schedule appointments.
“Then about four days later, I finally did get an email scheduling my second vaccine,” she says.
Redler says that while the site itself ran smoothly, communication is lacking. She says that she hopes that it is fixed for others in the future.
"Maybe they can get registered for the site and have the option of whether they want to schedule online or schedule through a phone call. The other thing is whatever that is going on with that 800 number, which didn't help me at all. Either staff more people and have people there that can schedule the vaccine, because when I called I was told there was nobody there that could schedule the vaccine,” Redler says.
The state did acknowledge that the Gloucester County site, which makes appointments through the state’s portal, failed to make second dose appointments.
The state Department of Health did not respond to a request for comment.


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