For nearly a week, 80-year-old Crown Heights resident Cecilia Jones has been boiling pots of water on her stove and carrying them to her bathroom. It's the only way she can take a warm shower.

Jones says her apartment has been without hot water since last Friday. The heat briefly returned for three hours before shutting off again on Wednesday night.

She says she has filed over 20 complaints to 311 this year alone.

She says the shower is now unusable.

“It’s so cold,” Jones said. “If I shower normally, I wouldn’t make it. No one could.”

To cope, Jones moved her bed into the living room and surrounded it with plug-in space heaters. Even so, she says the temperature inside her apartment remains below 60 degrees.

Jones says she has repeatedly called 311 and her landlord, Mhany Management, but claims her complaints have gone unanswered.

“You call and they write it down and nothing happens,” she said. “It’s disgusting. They don’t care.”

Jones says that in the nearly 30 years she has lived in the building, the apartments have had a constant issue with the over-100-year-old boiler, and says the landlords need a real fix.

"They know it costs money, but I pay rent, I pay maintenance," she said.

News 12 observed temperatures inside Jones' unit as low as 55 degrees, despite a broken-looking thermostat in the hallway reading 63 degrees.

According to the city’s Department of Housing Preservation and Development (HPD), indoor temperatures below 60 degrees are considered a violation. But Jones says her most recent complaint was marked “closed” despite the ongoing problem.

“I’ve lived in this apartment 28 years,” she said. “It’s the same problem. They come and nothing changes. We need a new heater.”

After News 12 took action, Mhany Management says the heat has been turned on as of 6 p.m. Thursday, but did not address residents' demands for an upgraded boiler unit or what caused the extended outage.

Jones says without a permanent fix, she's got no confidence in how long her heat will stay on.