KIYC: News 12 viewers shocked over JCP&L investigation

Posted: Updated:
EDISON -

A two-part Kane In Your Corner investigation into a situation concerning overdue JCP&L bills is resonating with the News 12 New Jersey audience.

The investigation looked into claims by several New Jersey residents who say that JCP&L is pressuring them to pay overdue balances that the residents say they are not responsible for.

Angela O’Neil says that the utility company turned off her power over at $10,000 bill that belonged to her late father. She says that the bill is not her responsibility because she only lived with her father for the last few months of his life.

PART 1: JCP&L customers say company is strong-arming them to pay fees
PART 2: NJ BPU failed to adequately investigate JCP&L complaints

Chivas Caswell says that her power was cut off over an outstanding bill from a house she hasn’t lived in since she was a child.

News 12 viewer “Mary Anne” took to Facebook soon after the story aired to express her outrage.

“This is no different than if someone moved into a house and the previous occupant hadn’t paid. It’s not their responsibility,” she wrote.

The Kane In Your Corner investigation also looked into the Board of Public Utilities and its role in the situation. The investigation found that in many cases, the BPU failed to adequately investigate the complaints against JCP&L.

“I really think this is terrible what they are doing. It's abusive and should be illegal,” News 12 viewer “Angela” wrote.

Many viewers said that they were surprised by how much the outstanding bills were. Many were for thousands of dollars.

Three of the families in the investigations were dealing with account balances of people who died. When someone is ill, utility companies may not be able to shut off service, even if a bill is late. Bills can often add up quickly.

  • Kane in Your CornerMore>>

  • Consumer Alert: ‘Opting-out’ of online databases

    Consumer Alert: ‘Opting-out’ of online databases

    Friday, April 20 2018 8:13 PM EDT2018-04-21 00:13:46 GMT
    Consumer Alert: ‘Opting-out’ of online databasesConsumer Alert: ‘Opting-out’ of online databases
    Consumer Alert: ‘Opting-out’ of online databasesConsumer Alert: ‘Opting-out’ of online databases

    From personal info being harvested on social media to data breaches, many cybersecurity experts say that our privacy is at risk online.

    From personal info being harvested on social media to data breaches, many cybersecurity experts say that our privacy is at risk online.

  • Consumer Alert: Protecting your passwords

    Consumer Alert: Protecting your passwords

    Friday, April 13 2018 8:23 PM EDT2018-04-14 00:23:39 GMT
    Consumer alert Protecting your PasswordConsumer alert Protecting your Password

    Experts are recommending a password manager for those who struggle to remember their complex passwords.

    Experts are recommending a password manager for those who struggle to remember their complex passwords.

  • KIYC: Finding what information Facebook knows about you

    KIYC: Finding what information Facebook knows about you

    Thursday, April 12 2018 7:35 PM EDT2018-04-12 23:35:02 GMT

    With controversy surrounding Facebook's collection of users' information, it is possible to find out exactly how much they know.

    With controversy surrounding Facebook's collection of users' information, it is possible to find out exactly how much they know.

sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."