New Jersey state police trying to clarify 911's misunderstood image

(02/16/05) WEST TRENTON ? The New Jersey State Police Department has undertaken an effort to inform the general public of proper 911 uses and protocol.

According to state police officials, several steps can be taken during a 911 call to make sure help arrives quickly. Operators say individuals calling on cell phones are always routed to state police, so callers should be ready to relay their location to the person on the other end of the phone. The person contacting 911 should expect several questions because operators can?t always pinpoint the location of cell phone callers.

In addition, state police officials want to make sure people call 911 for emergencies only. A state police spokesperson says the number should not be called for services such as directions or travel information. However, state police officials say residents should not hesitate to call during any type of emergency.

 

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