Chairman of the NJ MVC says long lines and wait times have improved
The head of the New Jersey Motor Vehicle Commission says that long lines and wait times at the MVC offices have improved.
Customers say that over the summer, they were forced to wait in line for hours to do business with the agency.
MVC Chairman and Chief Administrator Raymond Martinez told lawmakers Monday that average wait times have dropped from 42 to 26 minutes since new policies were put into place.
"We will advise our customers that the best time to go to motor vehicle is in the middle of the month, the middle of the week," Martinez says.
The agency canceled online fees this autumn and is urging customs to do as much of their MVC business online as possible.
The MVC was plagued last summer with long delays at some of its busiest facilities due to computer crashes and a rush at the end of the month.
The issues with the MVC computer systems are still not resolved. The system is linked to the state government, which can sometimes become overloaded.