Utility companies receive overwhelming amount of complaints

MORRIS PLAINS - PSE&G and JCP&L stand by their claims that all of their customers will have power by Friday. However, many homeowners' patience is running thin and many say they don't buy it.

According to Gov. Chris Christie (R-N.J.), customers' frustration turned nasty earlier this week, when three people were arrested for harassing utility crews while they repaired downed lines.

PSE&G officials tell News 12 New Jersey that some of their employees were verbally harassed while on the job. Heavily wooded areas are causing the most trouble for workers. The state's Board of Public Utilities (BPU) wants the utility companies to be better prepared, so it is bringing in a consultant to help identify the best possible practices.

After the consultant reviews all of the energy providers in New Jersey, the BPU can then require companies to add those "best practices" to their storm-cleanup plans.

How do you think the utility companies are handling the outages? Be sure to cast your vote in our Question of the Day, right here on News12.com.

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