NJ Motor Vehicle Commission faces long lines, outdated computer systems

The New Jersey Motor Vehicle Commission says that long lines and an outdated computer system are to blame for lengthy wait times in their offices.

Many New Jersey residents who patron the MVC offices say they often wait on very long lines.

Many New Jersey residents who patron the MVC offices say they often wait on very long lines. (8/2/16)

OAKLAND - The New Jersey Motor Vehicle Commission says that long lines and an outdated computer system are to blame for lengthy wait times in their offices.

"The fact is that the state is behind on our information technology.  And that's a threat not only for hacking and all the other problems that we have, but it's also a problem for these issues,” says Gov. Chris Christie.

The MVC worked with Hewlett Packard in 2008 to develop the MATRX which was supposed to bring major technological upgrades to the agency.

According to Budget Chairman Assemblyman Gary Schaer, "Things were going along just great until they announced the whole system collapsed.  We spent $21 million.  We followed that up with a $16.2 million expenditure to transition from what didn't happen to something that is supposed to be happening and the result today, as we've understood, is incredibly long lines."

The MVC began a transformation project in January 2015 after severing its ties with Hewlett Packard. The agency says that it will move operations from the mainframe onto a cloud.  One area they're working on right now is to streamline the number of computer screens and windows to just one.  They say this will help move customers along faster.

The agency says that it also wants to promote their Skip the Trip program, which allows drivers to renew their licenses from home.  The only problem with this program is that a user has to be invited into the program. 

The MVC says that in the next five months about 500,000 invites will be sent out.

There is no exact timeline for when the transformation project will be complete.

More on this topic

MVC - Low-Volume Agencies

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