RAHWAY - Some of New Jersey’s lawmakers say that they want to find out why the wait times at the Motor Vehicle Commission offices are so long.
Senate President Steve Sweeney and Sen. Robert Gordon say that they will have special hearings with MVC officials and employees to figure out ways to improve processes at the agency.
MVC customers have often complained about very long lines at the MVC offices, which sometimes stretch around the buildings. Some customers say that they have spent hours at the agency.
The MVC blames the issues on an outdated computer system, which is something Sen. Sweeney wants to shed light on at the hearings.
“It’s not customer service that needs to be fixed, it needs to be the operation, and it starts with the equipment,” he says. “They shouldn’t have a 30-year-old plus computer system that doesn’t work.”
The senator did not say when the hearings would take place.