KIYC: Paying more at Payless

Walt Kane investigates a Payless that may have debited a woman's card twice.

Walt Kane investigates a Payless that may have debited a woman's card twice. (3/6/13)

OAKLAND - A Bergen County woman is accusing a Payless shoe store of allegedly debiting her card twice for the same purchase and then refusing to undo it.

Tanya Burek and her daughter purchased shoes at Payless, but they say a glitch at the register swiped the card twice. They noticed two charges a few days later when the bank statement came.

Burek attempted for five months to get a refund, but Payless told her that the bank had the money and there was nothing that could be done.

More than 13,000 people a year experience double charges. A search of consumer websites reveals that Payless often has this problem with customers and refuses to issue refunds, blaming the problem on banks.

It wasn't until Walt Kane contacted a Payless spokesperson that the company began to resolve the situation. A few days later Burek received a check in the mail for a full refund.

In order to avoid duplicate debits, swipe your debit card as credit instead of debit. Doing this will ensure that the extra charge will either be caught and deleted or easily disputable.

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