KIYC: HealthCare.gov continues to present problems for those trying to sign up for benefits

Six weeks after the troubled launch of the Affordable Care Act, the HealthCare.gov website continues to be plagued with problems, according to a follow-up review

Six weeks after the troubled launch of the Affordable Care Act, the HealthCare.gov website continues to be plagued with problems, according to a follow-up review by Kane In Your Corner.

Six weeks after the troubled launch of the Affordable Care Act, the HealthCare.gov website continues to be plagued with problems, according to a follow-up review by Kane In Your Corner. (11/13/13)

EDISON - Six weeks after the troubled launch of the Affordable Care Act, the HealthCare.gov website continues to be plagued with problems, according to a follow-up review by Kane In Your Corner.

News 12 New Jersey’s Walt Kane spent five hours, on and off, trying to set up an account on the federal exchange, but was unable to get anywhere. Each time, he got to the screen with a button marked “Create Account,” but clicking the button accomplished nothing. A live chat with a customer service representative yielded a seemingly “canned” response that the website is offline from 1-5 a.m. EST, and may be taken offline other times as part of an ongoing effort to improve the system.

The new Kane In Your Corner field test came on the same day the government released figures that show just how troubled the Affordable Care Act rollout has been. Federal officials said about 106,000 people have enrolled so far, about one-fifth of the government’s original estimates. In states like New Jersey, that rely on the HealthCare.gov website because there is no state marketplace, enrollment is much lower, with just 23,021 applications accepted.

The Obama administration continues to insist the website will be fully functional by the end of this month. Testifying before a congressional hearing, U.S. Chief Technology Officer Todd Park said: “It was the case, absolutely, that volume was a key issue that hit the site. It is still an issue for the site, although we have greatly expanded and are expanding the ability for the site to accommodate volume.”
 

advertisement | advertise on News 12

Trending Video

Video: Preparing White House for new president 'organized 1 Video: Preparing White House for new president 'organized chaos'
Santa arrived a few days before Christmas this 2 Santa visits terminally ill 2-year-old
From a businessman in Atlantic City to president 3 From businessman to president, a look at Donald Trump's journey
President-elect Donald Trump set to be sworn in 4 Promises, pomp and protests as Trump sworn in as president
Video: President Trump's inauguaration speech 5 Video: President Trump's inauguration speech

advertisement | advertise on News 12

Features

It's good to know you have Walt Kane Kane in Your Corner

It's good to know you have Walt Kane in your corner.

News 12 takes a look at the hottest Tech Check

Eric Landskroner has a look at the latest gadgets and biggest stories in tech.

News 12 On the Scene

Check out these exclusive videos from New Jersey celebs!

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE