Hasbrouck Heights residents tired of being 'on hold'

HASBROUCK HEIGHTS - Residents in one Hasbrouck Heights neighborhood say for eight months, they've been dealing with spotty home phone service. It started in June, when a car destroyed the metal pedestal that held the wiring.

Verizon patched the wires, but left them covered by nothing but a plastic trash bag. The customers say every time it rained or snowed, they risked losing their phone service. After months of frustration, one resident, Sandra Condal, reached out to Kane in Your Corner.

After Kane in Your Corner called Verizon, the company finally took action. As of this morning, the wires were enclosed in a temporary wooden pedestal and crews were laying new underground cable. Kane in Your Corner will continue to provide updates on the repairs.

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