Freehold flooring business creates new ground rules to protect customers
A Monmouth County flooring business is going out of its way to better serve its customers during the pandemic.
“It’s a small store, but we do have a lot,” says The Floor Store owner Kevin Gandy.
The Freehold store has served the community for 25 years.
“We specialize in several flooring materials. You know, basically everything you can use on your floor, except for ceramic and stone,” Gandy says.
But business initially slowed down at the beginning of the pandemic.
“A lot of people didn’t know that we were open. Didn’t know we were considered essential personnel,” Gandy says.
The shop is now making changes to comply with COVID-19 restrictions.
“When customers come in, we do have a sanitation table…we do appointments,” Gandy says. “They come in and the store is their until they’re done.”
The Floor Store will also come directly to customers’ homes.
“You don’t have to come here at all. We measure, we bring out samples and we do everything in your home and you never have to step out of your house,” says Gandy.
Gandy says that he appreciates the loyal customers who have stood by during this trying time.
Walk-ins are allowed on a situational basis. Gandy says that business has picked up over the last few months as the real estate market has improved.